Rose's Custom Photo Mats
FAQ
Frequently Asked Question
Customer Service
I Have a problem, now what? Any problems will be quickly resolved or refunded to satisfy our customers.
Any feedback on your products? Checkout our e-bay store. We have 100% positive feedback over 4 years.
Any problems with your products? Just 1, wrong size, was quickly replaced, wrong measurement from customer.
Do you accept refunds? Yes within 7 days of receipt. Do you offer expedited shipping? No, all smaller items are shipped parity mail, except free shipping labels and business cards go media mail and large items depending on the size and weight are either shipped UPS Ground or USPS Parcel Post. Any Other Question Contact Us. We Normally respond in 24 hours. Frequently Asked Questions Photo Services Are Your Products acid-free? All of our products are acid-free. What papers do you carry? Premium Glossy, Heavyweight Matte, Watercolor, Premium Real Canvas, Satin, Premium Heavyweight Glossy, Parchment Paper. What brands do you use? HP, Epson, Kodak, Strathmore, Zerox. Are your inks archival? Yes all photos are printed in either HP Vivera or Epson UltraChrome depending on the size of the print. What size prints do you do? Up to 23 x 30. What services are offered? Photo Restorations, Colorization, Enlargements and Photo Packages. What other printed items are available? Business Cards, Labels, Calendars, Stationery Sets, Order Forms, Packing Slips, Envelopes, Letterheads and Booklets. How long on restoration projects? Usually within a week they have to cure and be sealed. *unless they need major work. Do you have new items not listed? We are adding new products on a regular basis if you need something we don't have listed e-mail us and we will set you up a custom order. Frequently Asked Questions Photo Mats Do you special order collages? Yes we do. What types of mats do you cut? Stepped Corner, Deco Corner, Single, Double, Triple, Collages, Grooved, Title-boxes and will be adding new styles in the future.
Do you sell artist packs? Yes if the size pack you want is not listed e-mail us. What colors do you carry? Black, White, Gray, Brown, Burgundy, Red, Pink, Blues, Greens, Gold, Silver, Sand, Cream, Yellow and Various Textures When Can I expect My Mats? Depending on the size of the order they are usually shipped within 5 business days unless you e-mail for a rush order depending on the size e-mail us for a quote. What Brand Of Mat board do you use? Crescent and Berkshire, depending on the color. What size mats do you cut? Any size up to 32 by 40. Do you sell custom mats not listed? Yes but we are adding new products on a regular basis if you need something we don't have listed e-mail us and we will set them up for you if possible.
